FAQs

Our complimentary wait time is 15 minutes for home, hotel, train, and private FBO pick-ups. For commercial flights, we offer a waiting time of 30 minutes for domestic arrivals and 45 minutes for international arrivals, in line with industry standards.

Our chauffeur will meet passengers inside the airport at the designated gate number. Our customer service team will get you in touch with the chauffeur. For meet and greet services, locations will be specified.

Yes! Our San Jose Airport (SJC) limo service provides seamless transfers to Palo Alto and nearby areas, ensuring punctuality and comfort for business and leisure travelers.

To cancel a ride, call 877-359-3256 / 408-834-4990 or email reservations@eckolimo.com.

Our chauffeurs speak English.

We have a spot time of 15 mins, so the chauffeur usually reaches the location 15 mins prior.

Hiring a chauffeur ensures punctuality, eliminates parking hassles, and allows you to enjoy your event stress-free in a clean, high-end vehicle.

Yes! Our private chauffeur services in Dublin provide safe and stylish transportation for nights out, dining experiences, or special events, so you can enjoy without worrying about driving.

Yes. However, for vehicles without a partition between the driver and passenger, passengers are not allowed to bring alcoholic beverages; non-alcoholic beverages are permitted.

Yes. Passengers can bring food in the car. However, if cleaning is required after the ride, an additional cleaning fee will be added.

Yes. In certain circumstances, we might offer you an alternative model.

Yes. Pets are allowed in our cars. However, if cleaning is required after the ride, an additional cleaning fee will be added.

Yes. We maintain the highest standard of safety in our cars. Our cars are equipped with child seats as well.

All vehicles in our network come equipped with complimentary bottled water and device charging capabilities. Umbrellas are available upon request, while amenities such as Wi-Fi and printed reading materials (e.g., newspapers) can be arranged in advance and may carry an additional cost depending on region and availability.

We offer a fleet of sedans, SUVs, sprinter vans, mini-coaches, and party buses for your luxury transportation needs.

Absolutely! You can book a luxury sedan or limo with a private chauffeur for a romantic evening — ideal for anniversaries, fine dining, or proposals.

Black car services provide discreet, punctual, and premium transportation for tech professionals commuting between offices in Mountain View, Palo Alto, and Cupertino.

Yes, you can book a full-day limo rental to explore San Francisco, Sausalito, Half Moon Bay, or other Bay Area destinations in style and comfort.

Absolutely! Our black car services cater to tech professionals and executives traveling to Mountain View offering a reliable and luxurious alternative to rideshares.

We provide hourly limo services in Atherton, allowing you to enjoy a luxury ride for as long as you need, whether for events, parties, or private transportation.

Our executive car services provide premium transportation for corporate clients in Redwood City and other Bay Area locations, offering luxury sedans, SUVs, and private chauffeurs for business meetings and events.

Our executive car services provide premium transportation for corporate clients in Redwood City and other Bay Area locations, offering luxury sedans, SUVs, and private chauffeurs for business meetings and events.

Our every ride is backed by $5 million in liability protection, ensuring peace of mind and safety for our passengers.

We operate in San Francisco, Oakland, San Jose, Monterey, Napa, and 1100+ destinations worldwide.

Yes, you can book our luxury transportation services by the hour. We require a minimum booking of three hours.

No. We are open even during holidays and festivals to provide you with uninterrupted luxury transportation.

We operate 24/7.

Costs vary depending on the vehicle type and duration, but you can expect hourly rates or flat packages for events like weddings, proms, and galas.

Yes, we offer door-to-door pickups, including from hotels, Airbnbs, and private homes across the Bay Area.

We charge our client after the trip is completed.

We accept all types of credit cards with no processing fees for the client.

We take reasonable measures to safeguard your personal information against unauthorized access, misuse, or disclosure.

We do not sell or rent your personal information. It may only be shared with:

• Trusted service providers (such as payment processors or technology vendors).
• Legal authorities, if required by law.

Yes. You can opt out anytime by replying “STOP” to any of our text messages. Standard message and data rates may apply.

Yes, if you provide your mobile number, you consent to receive SMS messages for service-related purposes such as confirmations, updates, or employee communications.

Your information is used to:

• Provide transportation and related services.
• Send booking confirmations, updates, and service-related communications.
• Communicate with employees and customers for operational purposes.
• Maintain records as required by law.

We may collect your contact details (name, phone number, email), payment information (if provided for services), and any communications you have with us via SMS, email, or phone.

Reservation confirmations are sent via email immediately after booking.

Online reservations and email requests should be made at least 24 hours in advance. For phone bookings, it is 4 hours prior to the scheduled ride.

You can call us on 877-359-3256 / 408-834-4990 or email reservations@eckolimo.com to make a reservation. You can also visit our website www.eckolimo.com and book directly by filling out our online form.

Luxury limo services like Ecko Worldwide Transportation offer comfortable, scenic wine tour transportation from San Francisco to Napa Valley with professional chauffeurs and customizable itineraries.

Ecko Worldwide Transportation offers luxury wine tour transportation from San Francisco Airport (SFO) to Sonoma, ensuring a comfortable and stylish ride with professional chauffeurs who are knowledgeable about the region’s top wineries.