FAQ
- Pickups: After you arrive at the airport, proceed to the baggage area to collect your luggage. Please call us on Toll free 877-359-3256 and our dispatcher will direct you to the pick up location at the airport. Pick up time is 5 – 7 minutes after we receivie your call, or Our Chauffers can greet you at the designated baggage claim area with a welcome sign displaying your name(charges apply).
- Confirmation: We will confirm with the booking agent as well as calling the client at given contact number for departures between the timings of 6PM to 9PM.
- Cancellation Policy: Booking can be cancelled 3 hours prior for all Airport Departure and Arrival reservations. We always request you to give 24 hours of notice. For cancellation policy for charter services, please call 877-359-3256. Should airport reservation is cancelled within 3 hours of the date and time of service the passenger or the billing contact will forfeit the full amount of contract or transfer.
- No Show Policy: No-Show will be charged at full rate.
- Payment Policy: All payment are due at the time of service. Payment can be made in cash, credit card or by a pre-approved private check. We accept Visa, MasterCard, Amex, Discover. In addition, Corporate Accounts can be billed on a semi-monthly basis. Invoices are due upon receipt.
- Wait Time Policy: You will not be charged for the first 15 minutes at the Departure pick-up. After 15 minutes you will be charged at our half-hour rate as applicable. This does not apply to Limousine or Charter Services.
- Extra Stop: We charge $15.00 for an extra stop in the same city, within a radius of 3 miles.
- Early Bird//Late Night: An additional $15.00 will be charged after the hours of 11.00 P.M. and before 5:30 A.M., for all reservations.
- Smoking: Ecko’s fleet is non-smoking. If during the drive client needs to smoke, our chauffers have been instructed to find a safe place to allow our client to do so.
